Refund - 基隆載航

[Ticket Refund]

Customer may prior to the commencement of the tour activities inform Agency of his/her cancellation of this contract and shall also compensate  Agency as follows: 
(1) Notification between 21 days and 30 days prior to the commencement of tour activities: 10 percent of the price of the tour as compensation.
(2) Notification between 11 days and 20 days prior to the commencement of tour activities: 20 percent of the price of the tour as compensation.
(3) Notification between 4 days and 10 days prior to the commencement of tour activities: 30 percent of the price of the tour as compensation. 
(4) Notification 1 day and 3 days prior to the commencement of tour activities: 70 percent of the price of the tour as compensation. 
(5) Notification on or after the day of departure: 100 percent of the price of the tour as compensation.

[Application for Refund]

On the website: Members > My Orders > (Click) Refund

Once we receive your application for refund, we will process your application manually. The process takes about 30 working days. Your refund might not be reflected on your latest bill. The refund may be reflected on your next credit card bill if the date of the current month’s bill is before the time taken by the bank to process your refund. Please contact your bank if your wish to confirm the refund before it appears on your bill.